FAQ

How much will you charge for my custom order?

There are multiple factors that determine the price of your custom order. Pricing for custom shirt orders are based on the choice of garment, the quantity of items you’re purchasing, the number of colors in the design, and the number of locations you’re getting decorated. To get an exact quote, reach out to our team at Orders@TheShirtCompanyUSA.com and be as detailed as possible about your order/idea. Pro Tip: If you’re looking to save money, limiting your ink colors, increasing
your order quantity, or selecting a different garment style may lower your cost pretty significantly.

Do you have a pricing sheet?

Since there are so many variables including the design, quantity, decoration method and garments, we don’t have a pricing sheet, but if you send over your project details we can accurately quote you. If you have a specific budget, let us know and we can find products that suit your needs!

What is the least expensive item for my custom t-shirts?

The lease expensive item for your custom t-shirt is a white basic unisex tee with a one color/one
location imprint.

What's your turnaround time?

Our standard turnaround time is 10 business days from when the order is finalized and we receive the deposit. We are closed on weekends so you can expect your order 2 weeks from the day it is placed.

Do you guys do rush orders?

Yes, but how fast we can expedite an order is dependent on our current production
capacity. If you need your order in a hurry, make sure to let us know as quickly as possible!

What services do you offer?

Check out our Services Page.

What are the different ways I can place my order?

We finalize all designs and orders through our email below!

Orders@TheShirtCompanyUSA.com

If you have specific questions regarding an order and want to talk to someone over the phone, we can be reached at 678-390-5407.

What is your minimum order?

The Shirt Company has a minimum of 12 items for screen printing and embroidery. Promotional product minimums vary.

How does your sizing work?

Sizing varies from brand to brand and garment to garment, but most of our products run true to size. For products that tend to run a little large or small, we try to make sure customers know what to expect and how to order appropriately. For sizing info on a specific garment, ask us and we can provide sizing specs. We can’t be responsible for issues with size and fit unless there is a manufacturing error on a garment that we provide, so if you aren’t sure, ask!

Hey, I have questions...

We’d be happy to answer your questions. The best way to reach out to us is by emailing us at Orders@TheShirtCompanyUSA.com and providing us with as much information as possible about your order/idea!

Do you provide samples?

We can provide production samples for orders of 1000 pieces or more once the order is placed and paid for in full. We do not provide production samples for orders of less than 1000 pieces. However, we can provide you with some of our past designs that are a similar style to what you have in mind.

Is there a deposit required to begin an order?

Yes, we require full payment up front for all orders.

How do I receive my items?

We offer free shipping/ delivery services for all orders. All pickups at our factory in Marietta, Georgia will require an appointment!

Am I allowed to provide my own blank clothing?

Clients have the option to drop off their own blank clothing or ship directly to our facility!

Please do not ship or drop off garments with us before submitting the associated order details.

Clients dropping off their own garments must schedule an appointment for dropoff.

Any clothing that comes in plastic bags will be charged a removal fee of 25c per bag.

Since you are providing the garments, we cannot be liable for any defects in the
garment. This could include, but is not limited to holes, stains, discoloration,
manufacturing errors, and sizing/style errors.

Can I Print/ Embroider on…?

If you aren’t sure if we will be able to decorate your item, reach out to us with pictures at Orders@TheShirtCompanyUSA.com We may need to see the item
beforehand to be sure. If we are unable to decorate your item, we will let you know right away.

Do you provide tags on the items?

Yes, we offer screen printed tags. We are also able to sew in tags if you provide your own tags.

Our Quality and Service Promise to You

Since 2015, The Shirt Company of America has been an industry leader maintaining a high customer satisfaction rate with on-time delivery nationwide. We are a passionate team of craftspeople with innovative production processes
and equipment that allows us to deliver the highest print quality possible in an affordable and timely manner.

Almost every order that leaves our factory is in perfect condition, but everybody makes mistakes. In the rare case that we make a mistake, we always make it right! We want you to have a worry-free experience. Notify us within 15 days of receiving your order and we’ll take care of you.

Our Guarantee makes it quick and easy:

  • If your order contains items that are printed materially different than your final design or on incorrect products, we will reprint those incorrect pieces for you. We will also email you pre-paid shipping labels so that your return doesn’t cost you a dime. As soon as you ship back the incorrect pieces, we will start working on a replacement and hit your deadline if possible.

  • If for any reason we try and are unable to reprint those pieces correctly, we will refund you those pieces. We will email you pre-paid shipping labels and you will be refunded upon receipt of your returned items.